Our Privacy Policy
At 360XpertSolution, your privacy is a core commitment — not a checkbox. This policy explains clearly what data we collect, how we use it, and exactly what rights you hold over your personal information.
Governed by Indian IT Act, 2000
Last Updated: May 20, 2026
Table of Contents
Questions about our terms? Reach out to our team directly.
Introduction
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Welcome to 360XpertSolution (“we”, “our”, “us”). We are a digital solutions company based in India, providing website development, SEO, digital marketing, graphic design, and related technology services to businesses worldwide.
This Privacy Policy applies to our website 360xpertsolution.com and all services we provide. By accessing our website or engaging our services, you agree to the collection and use of information described in this policy.
Plain English Summary: This policy tells you exactly what personal information we collect when you visit our website or contact us, why we collect it, how we keep it safe, and what you can ask us to do with it. We never sell your data to anyone.
If you do not agree with this policy, please discontinue use of our website. For any questions, our Data Privacy Officer can be reached at 360xpertsolution@gmail.com.
Information We Collect
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We collect only the information necessary to provide our services, respond to your enquiries, and improve your experience on our website. We collect two categories of data:
2.1 Information You Provide Directly
Contact Form Submissions
Name, email address, phone number, company name, and message content when you fill out any form on our website.
Email Communications
Email address and message content when you contact us directly at our business email addresses.
Consultation Calls
Name, contact information, and business requirements when you schedule a strategy call or discovery session with our team.
Newsletter Subscription
Email address when you subscribe to our newsletter or marketing communications for industry updates and tips.
2.2 Information Collected Automatically
When you visit our website, certain technical information is collected automatically by our systems and third-party analytics tools:
- IP address and approximate geographic location (city/country level only)
- Browser type, version, and operating system
- Pages visited, time spent on each page, and navigation path
- Referring website or source (how you found us)
- Device type (desktop, mobile, tablet) and screen resolution
- Date, time, and duration of your visit
- Clicks, scroll depth, and interaction with page elements (via analytics)
We do NOT collect: Sensitive personal data such as financial account details, government ID numbers, biometric data, health information, caste, religion, or sexual orientation. We also do not knowingly collect any data from children under 13.
How We Use Your Data
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We use the information we collect for specific, legitimate business purposes. We will never use your data for purposes that are incompatible with why it was originally collected.
Primary Purposes
- Responding to enquiries:
To reply to your contact form submissions, emails, and quote requests in a timely manner.
- Service delivery:
To provide, manage, and fulfil the digital services you have engaged us for, including project communication and deliverable sharing.
- Consultation & discovery:
To prepare for and conduct scheduled strategy calls, understanding your business requirements before any engagement begins.
- Sending newsletters:
To send marketing emails, blog updates, or digital tips — but only to subscribers who have explicitly opted in. You may unsubscribe at any time.
- Website improvement:
To analyse aggregate, anonymised visitor behaviour data and improve our website’s content, navigation, and user experience.
- Legal compliance:
To comply with applicable Indian laws including the Information Technology Act 2000, its rules, and any other applicable regulations.
Legal Basis for Processing
Our lawful bases for processing your data are:
Consent — for newsletter subscriptions and non-essential cookies.
Legitimate Interest — for responding to business enquiries and improving our website.
Contractual Necessity — for delivering services to active clients.
Legal Obligation — where required by applicable Indian law.
Data Sharing & Disclosure
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We do NOT collect: Sensitive personal data such as financial account details, government ID numbers, biometric data, health information, caste, religion, or sexual orientation. We also do not knowingly collect any data from children under 13.
We share your information only in the following limited, necessary circumstances:
4.1 Service Providers (Data Processors)
We work with trusted third-party service providers who process data only on our behalf and under our instructions. These include:
- Email service providers
(e.g. Google Workspace) — for business communication
- Analytics platforms
(e.g. Google Analytics) — for anonymised website analytics
- CRM & scheduling tools
(e.g. Calendly, HubSpot) — for managing client appointments and contacts
- Web hosting providers
— for hosting and maintaining our website infrastructure
- Email marketing tools
(e.g. Mailchimp) — only for subscribers who have opted in
All service providers are contractually bound to keep your data confidential and secure, and are prohibited from using your data for any purpose other than providing services to us.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law, court order, or government authority under the Information Technology Act 2000 or any other applicable Indian legislation — or to protect the rights, property, or safety of 360XpertSolution, our clients, or the public.
4.3 Business Transfer
In the event of a merger, acquisition, or sale of all or part of our assets, personal data we hold may be transferred as part of the business transaction. We will provide advance notice of any such change and the applicable privacy choices available to you.
Cookies & Tracking Technologies
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Our website uses cookies — small text files stored on your device — and similar tracking technologies to make our website function correctly, understand how visitors use it, and improve your experience.
Managing Your Cookie Preferences
You can control or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect website functionality. Most browsers allow you to:
- View and delete individual cookies stored by any website
- Block all cookies or block cookies from specific websites
- Clear all cookies automatically when you close the browser
Note: We do not currently respond to “Do Not Track” (DNT) browser signals as there is no consistent industry standard for their interpretation. However, you may opt out of Google Analytics specifically by installing the Google Analytics Opt-out Browser Add-on.
Data Storage & Security
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We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction.
Security Measures
- SSL/TLS encryption
— all data transmitted between your browser and our website is encrypted via HTTPS
- Access controls
— personal data is accessible only to authorised team members who need it for their work
- Regular security audits
— our systems and service providers undergo periodic security assessments
- Secure email infrastructure
— all business communications are handled through encrypted Google Workspace accounts
- Data minimisation
— we collect and retain only the minimum data necessary for stated purposes
Security Measures
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:
Enquiry / Contact Data
Retained for 3 years from last contact — or until you request deletion.
Active Client Data
Retained for the duration of the engagement plus 5 years for legal and financial compliance.
Newsletter Subscribers
Retained until you unsubscribe. Unsubscribe links are included in every marketing email
Analytics Data
Anonymised aggregate analytics data retained for up to 26 months per Google Analytics default.
Important: While we implement strong safeguards, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we will promptly notify affected individuals in the event of a data breach as required by applicable law.
Your Rights
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You have clear rights regarding your personal information. We respect and honour these rights and will respond to any valid request within 30 days of receipt.
Right to Access
Request a copy of all personal information we hold about you in a portable, readable format.
Active Client Data
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data. We will comply unless we have a legal obligation to retain it.
Right to Object
Object to processing of your data for marketing purposes. We will stop immediately upon request.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances, such as while you contest its accuracy.
Right to Data Portability
Receive your personal data in a structured, commonly used format to transfer to another service provider.
Right to Withdraw Consent
Withdraw consent for newsletter or marketing emails at any time using the unsubscribe link provided.
Right to be Informed
Be informed about how your personal data is collected and used — which is the entire purpose of this policy.
To exercise any of these rights, please email us at 360xpertsolution@gmail.com with your name, email address, and a description of your request. We may verify your identity before processing the request.
Third-Party Services & Links
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Our website uses the following third-party services that may collect or process data independently. Each service operates under its own privacy policy:
- Google Analytics
— website usage analytics.Google Privacy Policy applies
- Google Workspace
— email and document management.Google Privacy Policy applies.
- Calendly
— scheduling of consultation calls.Calendly Privacy Policy applies.
- Mailchimp / ConvertKit
— email newsletter delivery.Respective Privacy Policies apply.
- Cloudflare
— website security and CDN.Cloudflare Privacy Policy applies.
- WhatsApp Business
— client communication channel.Meta Privacy Policy applies.
Our website may also contain links to external websites operated by third parties. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies before providing any personal information.
Children's Privacy
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If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at 360xpertsolution@gmail.com and we will take immediate steps to delete that information from our systems.
Policy Updates
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We review and update this Privacy Policy periodically — at minimum once per year — to reflect changes in our business practices, services, technology, or applicable legal requirements.
When we make material changes to this policy, we will:
- Update the "Last Updated" date prominently at the top of this page
- Display a notification banner on our website for 30 days following any significant update
- Notify active newsletter subscribers by email of any material changes to how we handle their data
Your continued use of our website after any updates are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed
Version 3.0 — May 20, 2026 — Updated cookie table and third-party service list
Version 2.0 — January 1, 2025 — Added data retention schedules and rights section
Version 1.0 — January 1, 2023 — Initial Privacy Policy published
Contact Us
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If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our Data Privacy Officer. We are committed to resolving any privacy-related queries promptly and transparently.
360XpertSolution — Data Privacy Officer
We aim to respond to all privacy enquiries within 5 business days and to complete any data rights requests within 30 days of receipt and identity verification