As our services are customized and digital, refunds are generally not available once a project has been initiated or delivered.
If a client wishes to cancel a project before any work has started, a partial refund may be provided — excluding any administrative or consultation charges.
If the client is inactive or unresponsive for more than 14 days, the project will be marked as cancelled. No refund will be issued in such cases.
In case of any concerns or disputes, we strongly encourage you to contact us directly.
We aim to resolve issues in a fair and professional manner.
If your concern is found to be valid, a refund (full or partial) will be processed within 7 working days.
For any assistance, reach out to us at: 360xpertsolution@gmail.com